Frequently Asked Questions

I'd like to talk to someone personally to help me with my situation and answer some questions. Should I contact you?

This website is designed to help seniors, family members and professionals locate appropriate services. Unfortunately, we are not able to provide help with individual situations. Many of the service providers listed on our website will be able to provide additional information on the type of services they offer and assistance on a personal basis.

I'm overwhelmed by the all the different terms about senior services. Does this site provide information that can help me to understand these terms?

There are a number of different options available, and the terminology may be confusing. Most of the terms are defined in the descriptive articles associated with each service provider classification. To access these articles, go to our home page and select a SERVICE and a GEOGRAPHIC LOCATION to access service provider descriptions.

If you are searching for housing options, refer to the housing recommendation tool. It will guide you through different questions that may help determine what level of care would be most appropriate.

I know what services I'm looking for, but how do I search for these services in my area?

Simply select the service that you are looking for from the Home Page and the city or county where you are looking for services.

How do you obtain your information on providers listed on your website?

As opposed to a number of other websites, we attempt to verify the information we publish on our site. We do this by mailing questionnaires to providers and calling them to make sure the information we provide is as accurate as possible. This way, we have provided a tool to assist seniors, family members and professionals in locating appropriate resources.

Do you provide information on services for seniors in other states?

At this time, we only provide information on services for seniors in Wisconsin. We have plans in the future to expand to other states. One excellent way to obtain information on services in other states is by contacting the ElderCare Locator at 1 (800) 677-1116. If you know the county or city where you are looking for services, their staff will be able to connect you with a  local service unit that will assist in your search.

I am a provider of services for seniors, and my information has changed or I have a new service I want listed. Is there a cost to be listed, and how do I update my information?

There is no cost to list or update your information on our website. Simply go to the Providers – Update or Add Your Service page and provide us with the updated information. Let us know what information we need to update, and we will be happy to do so. Please remember to provide contact information so we can reach you if we have questions.

If you are a premium provider or advertiser, you may update your information by logging into the provider dashboard using the login link at the top right of any page.

Senior Resources
PO Box 285
Germantown, WI 53022
Phone: (262) 253-0901
Fax: (262) 253-0903

My service is listed on the website. Why is my website not included?

As a free service, Senior Resources lists all service providers on our website at no charge. For a small annual fee, there is the opportunity to add additional information on your service, including website links.

For more information on website advertising, visit our Advertise page.